Consultant Psychiatrist and Psychotherapist |
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Dr O is an experienced Consultant Psychiatrist and psychotherapist, who runs a busy practice. Her work includes preparing reports for the Court in Children Act proceedings and Clinical Negligence cases involving psychotherapist negligence and boundary violation. Demand for her services is increasing rapidly and she needed a first class secretarial service that she could rely on. After researching the options, Dr O turned to Office Lifeline for help. Dr O’s work regularly involves interviewing clients, reviewing evidence and preparing psychiatric assessments. Using a digital recorder to dictate reports is a tremendous asset for working on multiple cases, and voice files are emailed to her VA for transcribing. Draft documents are then emailed, with pages of amendments being faxed through at any stage. This type of medico-legal work is highly sensitive and confidential. It is complex in its language and structure, requires the highest level of accuracy and comes with mental demands that require special VA skills to cope. All of Dr O’s work files are stored in Office Lifeline’s secure VHQ® WebOffice, so only authorised VAs are allowed to access them. Because of the high case load, Dr O often requires a 5 long days of support in a week to get through the workload and meet urgent court deadlines. Office Lifeline has the depth of professional VAs to cope with this work to provide a seamless service, covering sickness and holidays, including an emergency overnight transcription service – received by 5.30pm, delivered by 9am. In addition to transcription work, VAs handle telephone enquiries from solicitors and other professionals, and arrange appointments, assisted by an shared online iCal Diary. In Dr O’s words: “I work from home and spend part of most days on cases so I need full time secretarial support. Employing someone is not an easy option – as then I would have problems with holidays and urgent deadlines: with Office Lifeline I get a personal service and the continuity of service that I need”.Office Lifeline’s IT systems allow work to be performed as Dr O prefers, with a high level of confidence and security. As and when the current working arrangements get stretched, Dr O can also access the WebOffice where and her VA can work from a single instance of a file or report. Such improved working practices are part of the benefit with Office Lifeline. The results of Dr O’s partnership with Office Lifeline have been wide ranging:
Call us now on 0845 030 9030 to find out more about how Office Lifeline's medico-legal secretaries can support your needs. << More Case Studies |
