Labyrinth Logistics Consulting

High Growth Consultancy Business

Labyrinth Logistics Consulting is a fast growing transport logistics company who operate as a virtual organisation, with home-based consultants, to keep their overheads and fees low.

Ruth Waring, Labyrinth’s MD, wants to maintain a professional image at all times. It was really important that all calls were answered by a real person who could represent the company rather than messages left on voicemail. As their projects grew in size and complexity Ruth also wanted to ensure that the production and distribution of client documents could be managed effectively.

Virtual PA and Team Support

Office Lifeline was able to offer the right service within an agreed budget and Labyrinth now has a dedicated, experienced Virtual PA who provides personalised call handling and PA support to Ruth and her team - improving the company image and raising consultant productivity.

Labyrinth simply divert all their calls to Office Lifeline when they are busy, safe in the knowledge that their PA will action enquiries and make sure nothing is missed.

Their PA also supports the production of detailed client reports, often involving intricate formatting, tables and images, and undertakes other tasks such as maintaining their Contact Management database.

Using Technology Effectively

Office Lifeline established a “WebOffice” system for Labyrinth that allows them to manage sales opportunities and company contacts, keep track of team appointments, and distribute a newsletter. It also enables large documents to be exchanged effortlessly, a facility that helped Labyrinth out on a few occasions.

Ruth commented,

“Having the WebOffice means that large files with lots of graphics can be viewed by y clients on a secure internet site, without crashing everyone’s email system”.

Benefits of Office Lifeline

The results of their partnership with Office Lifeline have been wide ranging:

Presenting a large company image to clients
No missed calls from their clients
Expert MS Word document production
More efficient working practices
Help at hand to meet tight deadlines.

Imagine how this could benefit your business ...

Call us now on 0845 030 9030 to find out more about how an Office Lifeline Virtual PA can help you to present a professional image and survive in the demanding world of consultancy.

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